Refund policy

RETURN & REFUND POLICY

At CalZone Studios, each personalized piece is made especially for you. Because personalized and custom-made items are created using the details you provide, all personalized jewelry sales are final and cannot be returned, exchanged, or refunded due to a change of mind.

Please carefully review all personalization details, including names, dates, spelling, symbols, and font selections, before submitting your order. CalZone Studios is not responsible for errors in personalization information provided by the customer.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your item arrives damaged, defective, or different from what you ordered, please contact us at hello@calzonestudios.com within 7 days of delivery. Please include your order number and clear photos of the item and packaging so we can review the issue.

If we determine that your item was damaged, defective, or incorrectly made due to an error on our end, we will work with you to provide an appropriate replacement or refund.

ORDER CANCELLATIONS

Because personalized items may enter production shortly after an order is placed, cancellations are not guaranteed. If you need to request a cancellation or correction, contact us as soon as possible at hello@calzonestudios.com. Once an order has entered production, it cannot be changed or canceled.

REFUNDS

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Questions about your order? Contact us at hello@calzonestudios.com.